Shipping policy

Last updated: October 6, 2026

Where we ship

Crusty Shellback Designs currently ships only to United States addresses supported at checkout. Metal signs can be delivered only within the contiguous 48 states and Washington, DC; they cannot be shipped to Alaska, Hawaii, U.S. territories, or military addresses. We do not offer international shipping at this time.

Made to order

Our products are made especially for you after you order. Apparel and mugs generally require approximately 2–5 business days for production. Metal signs generally require approximately 4–7 business days for production. These are estimates, and some products can take longer. Production time is separate from carrier transit time. Express shipping, when available, speeds up transit and does not shorten production.

Shipping rates and delivery estimates

Available shipping methods and charges are displayed at checkout. Charges depend on the items, destination, and method selected. Delivery estimates vary by product, destination, and shipping method. A carrier transit estimate does not include production time. Weekends, holidays, busy periods, and carrier delays can affect timing.

If we cannot ship within the timeframe promised for your order, we will notify you, provide an updated estimate when available, and offer the option to cancel the unshipped items for a full refund. We will obtain consent to additional delays when required by applicable law.

Standard shipping for metal signs

For an order containing one metal sign, Standard shipping is:

  • 12-inch or 14-inch sign: $10
  • 18-inch or 24-inch sign: $17.50
  • 30-inch sign: $20
  • 36-inch sign: $51.75

Orders with multiple products or sizes may have a different combined shipping charge. Your final shipping total is displayed at checkout before you pay. These charges do not change production time.

Tracking and separate packages

We will send shipment information to the email address provided with your order. Items may be produced at different facilities and arrive in separate packages. Tracking updates may take time to appear after a label is created. You will not be asked to pay extra shipping for separate packages unless you separately approve an additional service or reshipment charge.

Address changes and delivery problems

Please check your delivery address carefully before ordering. Contact us immediately if a correction is needed. Changes may not be possible once fulfillment begins. If an incorrect or incomplete address provided with an order causes a return or requires reshipping, we will explain any additional cost before arranging reshipment.

If a package is delayed, missing, damaged, or marked delivered but cannot be found, contact us promptly so we can investigate. For missing packages, please contact us within 30 days after the estimated delivery date where possible. This request helps us investigate with our fulfillment partners and does not limit rights provided by law.

Contact us

Email crustyshellback@yahoo.com or use our Contact page and include your order number and a description of the issue. Product problems and refunds are covered by our Return and refund policy.